Terms & Conditions

Payment and deposit 

Cakes and orders that are placed through our website will be paid in full. Cakes and bespoke orders that are not ordered through the website will require a non-refundable booking fee to confirm a cake order and hold the date. The remaining amount is to be paid as agreed at the booking stage. For wedding cakes we require a £50 non-refundable booking fee to confirm a wedding cake order and hold the date, the remaining balance is due 14 days before the wedding date. Payment may be made earlier if you wish. By making a payment and confirming your order you are accepting the terms and conditions as detailed on this page. 

Refund and cancellations 

Booking fees are non-refundable and non-transferable as this may cause loss of business from turning away another booking. Orders paid in full and cancelled with more than 4 weeks notice will receive a refund minus the deposit amount paid. Orders paid in full that cancel within 7 days of the order date will not receive a refund as the prep will have already begun. In the unlikely event that we have to cancel your order for any reason, then we will give you as much notice as possible and agree on a suitable alternative. If you do not accept our suggested alternative, then we will refund the full price to you.

Product details

The images on our website are examples of our cakes. All of our products are hand-made and can be offered in different sizes and styles. If your cake is a different size to the one pictured on our website it will look slightly different. As all our products are hand-made they can look different each time, colours and designs may change slightly. 


Collections -  We will provide as much detail and assistance as possible to assist the buyer in collection of the goods. Information on transporting and storing your order will be given in person as well as in writing on our website. Once your order has been collected from our store, 29 Burnley Road, Padiham, BB12 8BY, We take no responsibility for any damages after the order has been collected. 

Deliveries -  If we are delivering to a venue, we require a signed delivery note by the person in charge to say that the cake has arrived and that it is in perfect condition. Once we have left the venue we no longer take responsibility for the cake if it is then damaged. In the unlikely event that your postal order arrives damaged, it is the customers responsibility to report the damage to us within 48 hours with photographic evidence of the damage if you wish to claim a refund or replacement. 

We will not take back any undamaged goods from the buyer unless agreed in writing.

Cake care

When transporting a cake, keep the vehicle cool with air-conditioning and place the cake on a flat surface, we recommend the boot of a car or a passenger footwell. Buttercream cakes are best stored in the fridge and brought to room temperature before consumption. Fondant cakes are best left out of the fridge and placed on a surface at room temperature.  Goods may react to the temperature. In hot or humid weather, it is possible for our cakes and decorations to melt or become damaged. It is the buyers responsibility to take care of the cake once it has left our premises. We will advise on our website or on collection the best cake care. We recommend consuming our goods within 3 days, please note once cakes have been cut into the shelf life will be reduced. 

Allergies and Dietary requirements 

Please discuss any allergies or special dietary requirements before you confirm and make a payment. Our products may not be suitable for those with certain allergies as our kitchen does handle wheat and nuts. 

Non edible decorations 

Our cakes and baked products may contain non-edible ingredients or decorations, these must be removed before serving or eating. We will advise you on the non-edible ingredients and decorations that will need to be removed in person and/or on our website.


We offer appointment only consultations for wedding cakes. These are booked via email, we do not charge for consultation dates but to secure your date we will require a non-refundable £50 deposit. 


If you would like to make a complaint or let us know any concerns after receiving the goods, please do so in writing. Evidence of any faults, damages or discrepancies should be included. Any refunds will be given entirely at our discretion.